Jennifer McDonald Topics

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KEYNOTES AND WORKSHOPS ON THE FOLLOWING TOPICS

With all her experience of implementing organizational change, Jennifer recently established her own company, J.E. McDonald & Associates. She has achieved mastery in several fields and is happy to share her knowledge in speaking engagements and workshops.

PHILOSOPHICAL APPROACH TO ALL ASPECTS OF LIFE

Her philosophy on life which applies to business is reflected in a quotation from Marianne Williamson, ‘Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our Light, not our Darkness, that most frightens us’. Jennifer strongly believes we need to step into our light and recognise that whatever the mind conceives, it can achieve.
She takes a purpose-driven approach to leadership, recognizing the common thread of respect and dignity of all members of the team.
Jennifer works well with team members with different skills and training and, on occasions, team meetings are reminiscent of the classroom. She is known to say to others about her team, ‘let’s keep on pushing as we have the confidence to do anything we can think about’.
She has worked with persons across all spheres, from janitors to managers and company owners, Ministers of Government and Heads of Government and so understands how to interact with varying groups.
She has a strong work ethic and is known for her on-time delivery of projects.

IMMIGRATION AND WORK PERMITS

She possesses in-depth knowledge of Immigration and work permit matters for non-Jamaicans who wish to enter and remain in Jamaica. As CEO of PICA she has intimate knowledge of this as she was once a member of the Government of Jamaica’s Work Permit Committee.

RE-ENGINEERING ORGANIZATIONS

She has a track record of turning around organizations such as PICA, National Land Agency, and a UDC subsidiary. She understands the dynamic between setting organizational objectives and breaking them down into individual work plans. For over a decade, Jennifer has had to walk the fine line between motivating the staff and pushing them to do better while indicating to organization principals that too high an objective will lead to non-performance.
She has a passion for change, is able to lead a strong team and will motivate your team as well.
She has successfully re-engineered Jamaica’s Immigration services to improve efficiency.

CUSTOMER SERVICE AND MARKETING

She can speak and train in customer service and marketing as she was Marketing Manager of International Insurance Brokers (now Gallagher Insurance). While there, she provided marketing expertise to subsidiary companies while working in the Marketing Unit of the ICD Group. She was instrumental in the identity and formation of the NLA. More recently, under her leadership, PICA has gained brand recognition in the society and has a reputation for good customer service. Another noteworthy improvement under her stewardship is PICA’s use of social media to improve their customer service delivery – they were subsequently ranked among the top government users.
She pioneered ‘Fireworks on the Waterfront’ and ‘Harbour Festivals’ in downtown Kingston to bring back life and activity to the area. This has improved significantly over the years.

TESTIMONIALS

“During my tenure as Minister of National Security I worked closely with Ms. McDonald as I executed my duties and responsibilities both at home and overseas. During the period, I was exposed to her exceptional leadership qualities. She has an acute awareness of the needs of the Agency and its future role. That she was able to enlist her staff in sharing her vision was testimony to her team spirit and inclusive management approach.”
– Dwight Nelson, MA, BA (Hons). O.D., C.D., J.P., Deputy Chairman, Industrial Disputes Tribunal (IDT) and former Minister of National Security, Jamaica

“I take honour in approving your request as well as to thank you for your contributions to the Passport Immigration & Citizenship Agency and by extension, the Ministry of National Security.”
– Robert Montague, Minister of National Security

“She was widely regarded as one of Jamaica’s best public servants. She transformed PICA from a slow, cumbersome bureaucracy into Jamaica’s best-performing agency, winning awards for outstanding customer service”.
– Professor Anthony Clayton, MA (Hons), PhD, FCAS, FTWAS, CD, Institute for Sustainable Development, UWI, Mona

“Ms. McDonald has demonstrated an aptitude for the management of complex situations combined with excellent leadership skills. These qualities have helped to place Jamaica as one of the leading entities providing immigration services in the developing world.”
– (ret’d) Major General Stewart Saunders, former Permanent Secretary, Ministry of National Security, Jamaica

“One of the things that I admire most about her is that she is never shies away from a challenge.”
– Rev. Deacon Clive Chambers, J. P. Jamaica

“By any measurement whatsoever, Jennifer McDonald, former CEO of PICA, is an outstanding manager and public servant. I hope that what the public sector has lost will be the Private Sector’s big gain. Ms. McDonald, the result of transformative leadership at PICA is a matter of public record that cannot be erased.”
– Milton Samuda, Attorney-at-Law and Managing Partner, Samuda & Johnson, Former President, Jamaica Chamber of Commerce.

“We have used the services of J. E. McDonald & Associates and were very pleased with their effort and commitment. Ms. McDonald worked tirelessly to ensure that our work permit and immigration documents were delivered within the required time period.”
– Vikram Dhinam, Chief Operating Officer, ICD Group Limited, Jamaica

“I was very impressed with how Ms. McDonald was able to simplify what could have been a very complicated process. She took all the hassle out of the process as she confidently led us through the steps to getting our paper work in order. Her proficiency in Jamaican Immigration Law and policies is quite evident and I highly recommend her services to anyone in need of expert advice in this area.”
– Dulcie Moody

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